Reengineering comes to the nonprofit sector: A case study of Goodwill Industries of the Laurel Highlands Incorporated
✍ Scribed by James A. Rodger
- Publisher
- John Wiley and Sons
- Year
- 1999
- Tongue
- English
- Weight
- 137 KB
- Volume
- 6
- Category
- Article
- ISSN
- 1092-4604
No coin nor oath required. For personal study only.
✦ Synopsis
The purpose of this study was to investigate how a not-for-profit company approaches reengineering and adopts the principles of business process redesign. Goodwill Industries of the Laurel Highlands Incorporated (GILHI) was the company chosen for the case study. Data were gathered via in-depth interviews with five GILHI executives. Observation and company documentation were also sources of data. Analysis of the data helped the authors to enumerate several lessons that other not-for-profit organizations can follow to benefit from GILHI's experiences. Hopefully, this study will also benefit academics, by illustrating the importance of in-depth case study research on a dynamic and complex phenomenon such as reengineering.