Reducing Customer Dissatisfaction: How Important is Learning to Reduce Service Failure?

✍ Scribed by Michael A. Lapré

• Book ID: 118091682
• Publisher: Production and Operations Management Society
• Year: 2010
• Tongue: English
• Weight: 311 KB
• Volume: 20
• Category: Article
• ISSN: 1059-1478
• DOI: 10.1111/j.1937-5956.2010.01149.x