✦ LIBER ✦
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
✍ Scribed by A. Parasuraman, Valarie A. Zeithaml and Leonard L. Berry
- Book ID
- 111964882
- Publisher
- American Marketing Association
- Year
- 1994
- Tongue
- English
- Weight
- 678 KB
- Volume
- 58
- Category
- Article
- ISSN
- 0022-2429
- DOI
- 10.2307/1252255
No coin nor oath required. For personal study only.