Realigning and reeducating staff

✍ Scribed by Sappington, Thomas E.

• Book ID: 102654332
• Publisher: John Wiley and Sons
• Year: 1994
• Tongue: English
• Weight: 784 KB
• Volume: 45
• Category: Article
• ISSN: 0002-8231
• DOI: 10.1002/(sici)1097-4571(199406)45:5<339::aid-asi10>3.0.co;2-i

✦ Synopsis

To integrate services and improve quality, Information Services (IS) participated in a formal training experience. Staff and managers participated in one of three image workshops designed to clarify how the various groups perceived one another. A subsequent day-long training experience involved all employees in six collaborative problem-solving activities. Analysis of their performance at these tasks highlighted the need for communication and linkages between planning and implementation. ',