✦ LIBER ✦
Reaching the boiling point: Consumers' negative affective reactions to firm-attributed service failures
✍ Scribed by Maria Kalamas; Michel Laroche; Lucy Makdessian
- Book ID
- 116618206
- Publisher
- Elsevier Science
- Year
- 2008
- Tongue
- English
- Weight
- 354 KB
- Volume
- 61
- Category
- Article
- ISSN
- 0148-2963
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