Quality management -- Customer satisfact
โฆ LIBER โฆ
๐
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
- Leaves
- 36
- Edition
- 2
- Category
- Scientific
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๐ SIMILAR VOLUMES
Quality management -- Customer satisfact
Quality management -- Customer satisfact
Quality management. Customer satisfactio
โ The British Standards Institution
๐ Scientific
๐
2018
๐ English
Quality management. Customer satisfactio
Effective Complaint Management: The Busi
โ Bernd Stauss, Wolfgang Seidel
๐ Library
๐
2019
๐ Springer International Publishing
๐ English
<p><p>This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at ris