✦ LIBER ✦
Quality in services: The “softer” side is “harder” (and smarter): Sandra Vandermerwe, Long Range Planning (April 1994), pp. 45–56
- Book ID
- 117564153
- Publisher
- John Wiley and Sons
- Year
- 1995
- Tongue
- English
- Weight
- 263 KB
- Volume
- 12
- Category
- Article
- ISSN
- 0737-6782
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