Quality Beyond Six Sigma

✍ Scribed by Ron Basu, J. Nevan Wright

• Publisher: Butterworth-Heinemann
• Year: 2003
• Tongue: English
• Leaves: 201
• Edition: 1
• Category: Library

✦ Synopsis

Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA.

✦ Table of Contents

Quality Beyond Six Sigma......Page 5
Copyright......Page 6
Contents......Page 7
Foreword......Page 9
Preface......Page 11
Acknowledgements......Page 13
1 Why FIT SIGMA.?......Page 14
2 History of the quality movement......Page 24
3 The enigma of Six Sigma......Page 46
4 Case studies: Six Sigma in practice......Page 66
5 Lean enterprises......Page 81
6 The methodology of FIT SIGMA.......Page 94
7 FIT SIGMA. and service organizations......Page 125
8 Project management and FIT SIGMA.......Page 151
9 Implementation, or making it happen......Page 163
References......Page 187
Glossary......Page 192
Index......Page 198