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QUALITY AND WORK FORCE MANAGEMENT PRACTICES: THE MANAGERIAL PERFORMANCE IMPLICATION

✍ Scribed by RAVI KATHURIA; ELIZABETH B. DAVIS

Book ID
118091327
Publisher
Production and Operations Management Society
Year
2009
Tongue
English
Weight
81 KB
Volume
10
Category
Article
ISSN
1059-1478

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## Abstract Recent research on total quality management (TQM) has examined the relationships between the practices of quality management and various levels of organizational performance. These studies have produced mixed results, probably because of the nature of the research designs used such as m