Quality and Operations Management Revised Edition: Management Extra

✍ Scribed by Elearn

• Publisher: Pergamon Flexible Learning
• Year: 2008
• Tongue: English
• Leaves: 120
• Edition: Revised
• Category: Library

✦ Synopsis

Management Extra brings all the best management thinking together in one package. The series fuses key ideas with applied activities to help managers examine and improve how they work in practice. Management Extra is an exciting, new approach to management development. The books provide the basis for self-paced learning at level 4/5. The flexible learning structure allows busy participants to study at their own convenience, minimising time away from the job. The programme allows trainers to quickly plan and deliver high quality, business-led courses. Trainers can select materials to meet the needs of their delegates, clients, and budget. Each book is divided into themes of ideal length for delivering in a training session. Each theme has a range of activities for delegates to complete, putting the training into context and relating it to their own situation and business. The books' lively style will stimulate further interest in the subjects covered. Guides for further reading and valuable web references provide a lead-in to further research. Management Extra is based on the NVQ framework to ease the creation of Diploma, Post Graduate Diploma or NVQ programmes for managers. It is accredited with all leading awarding bodies.

✦ Table of Contents

Front cover......Page 1
Quality and operations management......Page 4
Copyright page......Page 5
Contents......Page 6
List of activities......Page 8
List of figures......Page 9
List of tables......Page 10
Series preface......Page 12
Introduction: managing quality operations......Page 14
What is quality?......Page 16
What is TQM?......Page 23
More @......Page 33
You and your customers......Page 35
Approaches to improvement......Page 41
Improvement tools and techniques......Page 46
Employee involvement......Page 52
More @......Page 58
Quality in operations......Page 60
Better by design......Page 65
Operations planning and control......Page 72
Quality control tools and techniques......Page 78
Recap......Page 86
More @......Page 87
Capacity planning and control......Page 88
Inventory planning and control......Page 93
Supply chain management......Page 102
Recap......Page 107
More @......Page 108
Health, safety and the environment......Page 109
More @......Page 117
References......Page 118