Q-MOPP: qualitative evaluation of maintenance organizations, processes and products
✍ Scribed by Briand, Lionel; Kim, Yong-Mi; Melo, Walcélio; Seaman, Carolyn; Basili, Victor R.
- Book ID
- 101218024
- Publisher
- John Wiley and Sons
- Year
- 1998
- Tongue
- English
- Weight
- 335 KB
- Volume
- 10
- Category
- Article
- ISSN
- 1040-550X
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✦ Synopsis
In this paper, we propose a qualitative, inductive method for characterizing and evaluating software maintenance processes, thereby identifying their specific problems and needs. This method encompasses a set of procedures which attempt to determine causal links between maintenance problems and flaws in the maintenance organization and process. This allows for a set of concrete steps to be taken for maintenance quality and productivity improvement, based on a tangible understanding of the relevant maintenance issues in a particular maintenance environment. Moreover, this understanding provides a solid basis on which to define relevant software maintenance models and measures. A case study of the application of this method, called Q-MOPP, is presented to further illustrate its feasibility and benefits.