From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. β’ Provides model staff training programs that
Putting service into library staff training: a patron-centered guide
β Scribed by Joanne M. Bessler
- Publisher
- American Library Association
- Year
- 1994
- Tongue
- English
- Category
- Library
No coin nor oath required. For personal study only.
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