Property Management: A Customer Focused Approach

✍ Scribed by Gordon Edington (auth.)

Publisher: Macmillan Education UK
Year: 1997
Tongue: English
Leaves: 218
Series: Macmillan Building and Surveying Series
Category: Library

No coin nor oath required. For personal study only.

✦ Table of Contents

Front Matter....Pages i-xvi
Property Traditions....Pages 1-12
Drivers for Change....Pages 13-28
Building Blocks to Customer Service....Pages 29-36
The Property Challenge Model....Pages 37-51
Leadership, Empowerment, Training and Communication....Pages 52-71
Process Improvement....Pages 72-90
Information Management and Benchmarking....Pages 91-111
The Partnership Approach to Value for Money....Pages 112-126
The Partnership Approach to Development Management....Pages 127-135
Marketing....Pages 136-149
Airport Retailing: A Case Study....Pages 150-166
American Case Studies....Pages 167-177
Towards the Future....Pages 178-195
Back Matter....Pages 196-202

✦ Subjects

International Business; Building Construction; Management; Customer Relationship Management

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