Title Page
Copyright
Dedication
Contents
Foreword by Jeffrey E. Auerbach, Ph.D
Introducing the Authors
Definition of Coaching
The Development of the International Coach Federation Coaching Competencies
Introducing the Coaching Competency Behavioral Markers
How to Use the Book
Acknowledgement of the Book Support Team
Introduction
Part One: Setting The Foundation
Chapter 1: Meeting Ethical Guidelines and Professional Standards
Background on Ethical Guidelines and Professional Standards
Confidentiality
The Coaching Agreement and Confidentiality
Referrals
Appropriate Topics for Coaching
Differences between Coaching and Consulting
Ethics Case Study Questions
For Further Reading
Chapter 2: Creating the Coaching Agreement
Background on Creating the Coaching Agreement
Establishing an Agreement at the Beginning of the Coaching Process
Establishing an Agreement at the Beginning of Each Session
Measuring Session Accomplishments
Markers of Proficiency in Creating the Coaching Agreement
Specific Considerations in Creating the Coaching Agreement
For Further Reading
Part Two: Co-Creating The Relationship
Chapter 3: Creating Trust and Intimacy
Background on Trust and Intimacy
Four Key Elements of Trust
Two Sides of Trust
Trust Domains
The βGood Coachβ Image
Markers of Proficiency in Creating Trust and Intimacy in a Coaching Session
The Complication of βMandatory Coachingβ
For Further Reading
Chapter 4: Coaching Presence
Background on Coaching Presence
Unpacking the Definition of Coaching Presence
Breathing Exercise
Creating Coaching Presence in the Coaching Process
Coaching Presence and Mindfulness
Coaching Presence and Intuition
Markers of Proficiency in Coaching Presence
Further Notes on Presence
Presence Exercises
Internal Distractions
The Need to be Liked
Confidence and Performance
Organizational Issues
βVirtualβ Conversations
For Further Reading
Part Three: Communicating Effectively
Chapter 5: Active Listening
Background on Active Listening
Hearing and Listening
Markers of Proficiency in Active Listening
For Further Reading
Chapter 6: Powerful Questioning
Background on Powerful Questioning
Characteristics of Powerful Questioning
The Difference between the What and the Who
How to Question Powerfully
Judging Questions and Learning Questions
Markers of Proficiency in Powerful Questioning
For Further Reading
Chapter 7: Direct Communication
Background on Direct Communication
The Use of Language
Metaphors and Analogies
Markers of Proficiency in Direct Communication
For Further Reading
Part Four: Facilitating Learning and Results
Chapter 8: Creating Awareness
Background on Creating Awareness
Examples of Creating Awareness
Creating Awareness in the Coaching Process
Markers of Proficiency in Creating Awareness
For Further Reading
Chapter 9: Designing Actions / Planning and Goal Setting / Managing Progress and Accountability
Background on Designing Actions, Goal Setting, and Managing Progress and Accountability
Markers of Proficiency in Designing Actions, Planning and Goal Setting, and Managing Progress and Accountability
For Further Reading
Appendix 1: The ICF Professional Certified Coach Markers
Appendix 2: Code of Ethics of the International Coach Federation
Part One: Definitions
Part Two: The ICF Standards of Ethical Conduct
Part Three: The ICF Pledge of Ethics
Appendix 3: Coaching Session Transcripts
Case One Coaching Session Transcript
Case One Coaching Competency Behavioral Markers with Evidence
Case Two Coaching Session Transcript
Case Two Coaching Competency Behavioral Markers with Evidence
Acknowledgments
About the Authors
About the Executive Editor
