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Productivity and quality changes in Swedish pharmacies

✍ Scribed by R Färe; S Grosskopf; P Roos


Publisher
Elsevier Science
Year
1995
Tongue
English
Weight
636 KB
Volume
39
Category
Article
ISSN
0925-5273

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✦ Synopsis


In this paper we extend our earlier work on productivity by incorporating attributes into the technology. The attributes are used together with ratios of distance functions to measure service quality of the production units.


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