Prioritisation of the determinants of customer satisfaction: A simultaneous equation approach in ordinal endogenous set-up

✍ Scribed by Mukhopadhyay, Indranil; Bandyopadhyay, Souvik Kumar; Chatterjee, Aditya

• Book ID: 120888702
• Publisher: Taylor and Francis Group
• Year: 2011
• Tongue: English
• Weight: 136 KB
• Volume: 22
• Category: Article
• ISSN: 1478-3363
• DOI: 10.1080/14783363.2010.545558