Practice Management for Land, Construction and Property Professionals

✍ Scribed by B. Greenhalgh

• Publisher: Spon Press
• Year: 1996
• Tongue: English
• Leaves: 319
• Category: Library

✦ Synopsis

Practice management for Land, Construction and Property Professionals presents the expert views and practical experience of researchers and practitioners concerned with the particular challenges and skills required to manage professional service organizations in the constuction and property industries. The book provides extensive coverage of the following key issues: management of creativity marketing of professional services professional ethics quality management business planning and strategic management Practice management for land, Construction and Property Professionals will be an important guide for those with management responsibiliie in the property and construction industries. Students working towards qualifications in the properrty and construction professions will also find the book a valuable reference and source of advice.

✦ Table of Contents

Book Cover......Page 1
Title......Page 4
Contents......Page 5
Preface......Page 12
Papers presented at conferences on Practice Management for Land, Construction and Property Professionals......Page 14
The changing nature of professional work......Page 18
Introduction......Page 20
The core values of construction professionals......Page 27
The impact of information technologies on professional advice......Page 38
The technical professional as a management consultant......Page 50
A new management theory for professional organizations......Page 59
Managing professionalism and creativity......Page 68
Introduction......Page 70
Developing creativity as a core skill......Page 78
Human Resource Management and structured training......Page 86
Investing in people......Page 101
Managing teamwork and leading professional people......Page 110
Leadership styles in professional firms......Page 117
Marketing of professional services......Page 128
Creating a sustainable competitive advantage and managing prequalification team presentations......Page 141
Marketing analysis and methods for professional firms......Page 156
Market analysis; the service/market matrix......Page 172
The changing public sector marketplace and its implications for private sector firms......Page 197
Marketing methods; client referrals......Page 209
Marketing methods; relationship marketing......Page 218
Professional ethics and quality of service......Page 230
Introduction......Page 232
The development of ethical standards......Page 239
Are ethical standards good for business?......Page 254
Case Study 1;The ethical experiences of surveyors in New Zealand......Page 263
Case Study 2;The perceptions of ethics in practice......Page 276
Defining service quality and the merits of introducing a formal system......Page 290
Can quality work in construction? Its effects on contracting firms......Page 305
Index......Page 316