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Practical IT Service Management : A Concise Guide for Busy Executives

✍ Scribed by Thejendra BS

Publisher
IT Governance Ltd
Year
2014
Tongue
English
Leaves
280
Edition
2
Category
Library
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No coin nor oath required. For personal study only.

✦ Synopsis

This beginner's book explains the basics of ITIL and its implementation and interpretation in an easy, selfstudy approach for all technical and business staff in your organisation. The entire book is written in a question and answer format for easy comprehension and speedy reading. Each chapter covers only one specific area of ITIL, and each topic is explained concisely, with very few answers extending beyond a page. Practical and real-life examples with a little bit of humour are used throughout. This self-help book is designed to be a small stepping stone to the official books on ITIL published by OGC.

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