<p>Transform your IT project and make change stick with this step-by-step guide.</p><p>In todayβs fast-paced world of change, companies expect you to do more, with less. Drawing on over a decade of Change Management experience as a consultant with Fortune 500 companies including IBM and NCR, Emily C
Practical change management for IT projects
β Scribed by Carr, Emily
- Publisher
- Impackt Publishing;Packt Publishing
- Year
- 2014
- Tongue
- English
- Leaves
- 170
- Category
- Library
No coin nor oath required. For personal study only.
β¦ Synopsis
Transform your IT project and make change stick with this step-by-step guide. In today's fast-paced world of change, companies expect you to do more, with less. Drawing on over a decade of Change Management experience as a consultant with Fortune 500 companies including IBM and NCR, Emily Carr shares the secrets to making change happen smoothly. If your company is like most, the number one reason that projects have failed over the years don't have to do with technology. They have to do with people. People didn't like the new technology. People weren't trained properly on the change. People hadn't received adequate communications and didn't understand the change. Sound familiar? Project teams rarely forget to work on the technology, but they often forget to work with the people, and no matter how amazing your new technology is, it's useless unless people use it efficiently. This book will help you focus on the people. Packed with templates, checklists, and real-life examples, this user-friendly guide will provide you with the insights and guidance of an expert consultant, for a fraction of the price. You'll follow a clearly laid out path from Change Management novice to confident and prepared change manager. You'll be introduced to the Five Pillars of Change: Sponsorship, Stakeholder Management, Communication, Training, and Organization Design. You will work step-by-step through templates in each pillar to build and run a comprehensive Change Management plan tailor-made to your project and organization. About the Author: Emily Carr has been working as a Change Management consultant for over a decade. As a consultant, she has worked with Fortune 500 companies to develop and execute successful Change Management, communications, and training programs for large-scale business and IT projects. These programs have had global reach across the United States, Australia, India, Eastern Europe, and the Middle East. Emily is also the author of the popular Change Management blog, Practical Change Management.
β¦ Table of Contents
""Cover""
""Copyright""
""Credits""
""About the Author""
""About the Reviewers""
""Contents""
""Preface""
""Chapter 1: What is Change Management?""
""Exercise aΜβ¬? defining success""
""The Pillars of Change""
""Why Change Management is important to project success""
""Change Management and the project team""
""Exercise aΜβ¬? team integration""
""Sample solution""
""Exercise aΜβ¬? supporting Change Management""
""Summary""
""Chapter 2: Establishing the Framework for Change""
""Remembering the emotional side of change""
""Using the See aΜβ¬? Feel aΜβ¬? Change framework"" ""Using the Rider, Elephant, Path framework""""Exercise aΜβ¬? developing a three-pronged change strategy""
""Integrating beyond your project team""
""Corporate Communications""
""Corporate Training""
""Other project teams""
""Exercise aΜβ¬? developing partnerships""
""Organization design""
""Who is your Human Resources partner?""
""Are job descriptions going to change?""
""Sample solution""
""Do you have the right number of people with the skills of the future?""
""How will your run team be structured?""
""What will your support organization look like?""
""Summary"" ""Chapter 3: Building Sponsorship for the Change""""Why do we need a change network?""
""Steering committee""
""Their role""
""Characteristics""
""Their activities""
""How to support them""
""Exercise aΜβ¬? Working with the steering committee""
""Executive sponsors""
""Their role""
""Characteristics""
""Their activities""
""How to support them""
""Exercise aΜβ¬? working with your executive sponsors""
""Change Agents""
""Their role""
""Characteristics""
""Their activities""
""How to support them""
""Exercise aΜβ¬? building your change agent network""
""Super users"" ""Their role""""Characteristics""
""Their activities""
""How to support them""
""Exercise aΜβ¬? building your super user network""
""A final note on sponsors""
""Summary""
""Chapter 4: Managing Your Stakeholders""
""Conducting a stakeholder analysis""
""Exercise aΜβ¬? analyzing your stakeholders""
""The change curve""
""Change and grief""
""The classic change curve""
""Understanding the stages of change""
""Unawareness""
""Awareness""
""Understanding""
""Exploration""
""Adoption""
""Exercise aΜβ¬? mapping current versus desired progress""
""Surviving the Valley of Despair"" ""Conducting a change impact assessment""""Tools and technology""
""Process""
""People""
""Including end users in the change process""
""Exercise aΜβ¬? including end users in the change process""
""Working with the project team""
""Dealing with a difficult project""
""Motivating the team""
""Summary""
""Chapter 5: Communicating the Change""
""The importance of two-way communication""
""Push versus pull communication""
""Breaking through the noise""
""Conducting an audience analysis""
""Exercise aΜβ¬? conducting an audience analysis""
""Conducting a vehicle analysis""
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