Positive and negative consequences of a relationship manager strategy: New Zealand banks and their small business customers

✍ Scribed by Mark Colgate; Bodo Lang

• Book ID: 117319956
• Publisher: Elsevier Science
• Year: 2005
• Tongue: English
• Weight: 140 KB
• Volume: 58
• Category: Article
• ISSN: 0148-2963
• DOI: 10.1016/s0148-2963(02)00494-0