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Phenomena-driven process design, a knowledge-based approach

โœ Scribed by I.S. Gavrila; P. Iedema

Publisher
Elsevier Science
Year
1996
Tongue
English
Weight
540 KB
Volume
20
Category
Article
ISSN
0098-1354

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## Abstract The service industry makes up an increasingly large proportion of modern economies. Despite the importance and expansion of this sector the topic of new service development, as opposed to new product development, has been largely neglected. One of the crucial steps in new service develo