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Perspectives on Queues: Social Justice and the Psychology of Queueing

โœ Scribed by Richard C. Larson


Book ID
123687501
Publisher
INFORMS
Year
1987
Tongue
English
Weight
507 KB
Volume
35
Category
Article
ISSN
0030-364X

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## Abstract Past research on queuing has identified social justice as an important determinant of consumers' waiting experiences. In queuing settings, people's perception of social justice is affected by whether the principle of first in and first out (FIFO) has been violated. However, even when se