Personal characteristics as moderators of the relationship between customer satisfaction and loyalty—an empirical analysis

✍ Scribed by Christian Homburg; Annette Giering

• Publisher: John Wiley and Sons
• Year: 2000
• Tongue: English
• Weight: 190 KB
• Volume: 18
• Category: Article
• ISSN: 0742-6046
• DOI: 10.1002/1520-6793(200101)18:1<43::aid-mar3>3.0.co;2-i