Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops

✍ Scribed by Evanschitzky, Heiner; Wangenheim, Florian v.; Wünderlich, Nancy V.

• Book ID: 120528073
• Publisher: Elsevier Science
• Year: 2012
• Tongue: English
• Weight: 260 KB
• Volume: 88
• Category: Article
• ISSN: 0022-4359
• DOI: 10.1016/j.jretai.2012.01.003