An approach is presented in this chapter for providing performance meumrement trainingfor those who mandate, implement, and use performance measures. In addition to government roles, the level of experience and knowledge of the participants should drive the kind of training that is developed. Making this assessment repires an understanding of performance measurement systems and training applications.
Performance Measurement Training That Works Cheryle A. Broom, MariZynJackson
To make government more performance-based, accountable, and costeffective requires tools that the government participants can, and know how to, use. Training that provides those tools is critical but not easily found. One reason for this difficulty is that expectations can change and are evolving. Some agencies thought they were done with their reinvention efforts after reengineering their processes and becoming more customer-focused, using Osborne and Gaebler as their guides (Osborne and Gaebler, 1992). But policymakers took the concept further and directed agencies to establish standards of performance, to measure their actual performance against these standards, and to link their budget requests with program accomplishments (Congressional Bud-