Perceptions of fairness

• Book ID: 102495755
• Publisher: John Wiley and Sons
• Year: 1997
• Weight: 247 KB
• Volume: 20
• Category: Article
• ISSN: 0745-4880
• DOI: 10.1002/mare.4080200211

✦ Synopsis

tice complaints, grievances and arbitrations, and so on.

How do you judge the health of a labor relations program? The key is to determine how the employees perceive the quality of their working life. For example, you may have the best wage and benefit package in your area, but if your employees perceive it as being secondrate or poorly administered or discriminatory in its impact, you do not have a healthy labor relations program. The underlying problem could be poor communication, untrained supervisors, improper insurance claims administration-the list is endless. To diagnose and correct the problem, a necessary first step is to determine where the unhealthy symptoms lie.

There are many ways to gather information concerning employee perceptions. Here are a few: