𝔖 Bobbio Scriptorium
✦   LIBER   ✦

People: hearts and minds Towards rebirth of the public service ethic

✍ Scribed by RUTH HUBBARD

Publisher
John Wiley and Sons
Year
1997
Tongue
English
Weight
355 KB
Volume
17
Category
Article
ISSN
0271-2075

No coin nor oath required. For personal study only.

✦ Synopsis

No country will escape the enormous forces that are now buffeting the public sector worldwide. The massive changes underway are affecting peopleÐpublic servants and citizens alikeÐand not just bottom lines. Standard approaches to dealing with change may unwittingly overlook the fact that Public Services are ®rst and foremost ``people systems''. The article provides a timely reminder that players in public organizationsÐsenior of®cials, middle managers and front-line workersÐexperience change differently given their distinct perspectives and levels of authority. While responses to change may vary considerably within organizations, a common humanity is what ultimately unites people. As a result, governments that choose to ignore rather than acknowledge the human side of change may experience needless dif®culty in bringing about the successful renewal of the public sector.

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