Passenger complaints under irregular airline conditions – cross-cultural study

✍ Scribed by Yu-Kyoung Kim; Hyung-Ryong Lee

• Book ID: 116596691
• Publisher: Elsevier Science
• Year: 2009
• Tongue: English
• Weight: 119 KB
• Volume: 15
• Category: Article
• ISSN: 0969-6997
• DOI: 10.1016/j.jairtraman.2008.11.007