Organizational Self-Assessment

✍ Scribed by Tito Conti (auth.)

• Publisher: Springer US
• Year: 1999
• Tongue: English
• Leaves: 308
• Category: Library

✦ Synopsis

In today's competitive (sometimes hypercompetitive) environments, companies need tools that can help them to assess their weaknesses and plan improvements. Self-assessment has emerged as a potentially powerful tool for this purpose. Until now self-assessment has been considered as a by-product of Quality Award Assessments. As such, it is more apt to identify already excellent companies than to spot weaknesses in any kind of company. Moreover, award models and approaches lack diagnostic power. This book proposes a model that is no longer a TQM Model but a `Business Model' and a highly diagnostic process. Organisational Self-Assessment is unique in its approach to self-assessment, starting from results and diagnosing the causes within the company. It integrates self-assessment and subsequent improvement planning into the corporate strategic planning cycle to create a real business model.

✦ Table of Contents

Content:
Front Matter....Pages i-x
Introduction....Pages 1-4
From quality audits to self-assessment/self-diagnosis in relation to the company’s missions....Pages 5-16
The model: An integrated view of the company and its missions....Pages 17-44
The self-assessment/self-diagnosis process....Pages 45-72
Assessment of results, processes and systemic factors....Pages 73-120
Cross-diagnosis....Pages 121-144
Introducing self-assessment into the company: preparing for and implementing the self-assessment process....Pages 145-167
Integrating self-assessment and improvement planning into the company planning cycle....Pages 168-184
Back Matter....Pages 185-301