Cover
Contents
List of Change in Practice Boxes
List of Integrative Case Studies
How to Use This Book
How to Use the Online Resource Centre
1 Introduction
The book structure
Theory, practice, and you
Change and transition
Further reading
PART A: The Change Process
2 Causes of Change
Introduction
Section 1: Organizational survival
Section 2: External environment
Section 3: Internal causes of change
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further reading
3 Intentions and Realities of Change
Introduction
Section 1: The realities of change—scale, span, and timing
Section 2: What changes?
Section 3: How intentions and realities of change relate
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further reading
4 Emotions of Change
Introduction
Section 1: The relevance of emotions to organizational change
Section 2: Models of adaptation to transition
Section 3: Capabilities to support people through transitions
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further reading
5 Sensemaking Processes in Change
Introduction
Section 1: ‘What’s going on?’ How transitions are interpreted
Section 2: Sensemaking—linking understanding and behaviour
Section 3: Strategy and sensemaking
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further reading
PART B: Perspectives on Change
6 Change from the Perspective of Organizational Culture
Introduction
Section 1: The informal organization—introduction to Part B
Section 2: Organizational culture
Section 3: The challenges of change from a culture perspective
Section 4: How culture changes
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further reading
7 Change from the Perspective of Power and Politics
Introduction
Section 1: Power and politics and their relevance to organizational change
Section 2: Political interventions
Section 3: Resistance
Section 4: Interventions to increase commitment or decrease resistance
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further reading
8 Change from the Perspective of Organizational Learning
Introduction
Section 1: Knowledge and organizational learning
Section 2: Key factors in organizational learning
Section 3: ‘Dynamic capabilities’ and the ‘learning organization’
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further reading
PART C: Delivering Change
9 Approaches to Change Implementation: Directed Change
Introduction
Section 1: Directed or facilitated change implementation?
Section 2: Directed change methods
Section 3: A framework for directed change
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further reading
10 Approaches to Change Implementation: Facilitated Change
Introduction
Section 1: Why choose a facilitated approach?
Section 2: Facilitated methods
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further reading
11 Roles People Play in Change
Introduction
Section 1: Leaders, managers, and employees
Section 2: Change agents
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further Reading
12 Communicating Change
Introduction
Section 1: Communication strategy
Section 2: Tensions and choices in practice
Section 3: Communication in specific change scenarios
Section 4: The limits of formal communication
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further reading
13 Sustaining Change
Introduction
Section 1: Perspectives on sustaining change
Section 2: Sustaining momentum and institutionalizing change
Integrative Case Study
Conclusion
Change in Practice sources
Integrative Case Study sources
Further reading
14 Conclusion
Is more change happening and is it all necessary?
Getting change ‘right’
Glossary
A
B
C
D
E
F
G
I
J
L
M
N
O
P
Q
R
S
T
U
V
W
References
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W