Cover
About the Authors
Brief Contents
Contents
Preface
Acknowledgments
Dedication
Part 1: Introduction to Organizational Behavior
Chapter 1: An Overview of Organizational Behavior
What Is Organizational Behavior?
The Managerial Context of Organizational Behavior
The Strategic Context of Organizational Behavior
Contextual Perspectives on Organizational Behavior
Managing for Effectiveness
The Framework of the Book
Summary and Application
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Chapter 2: The Changing Environment of Organizations
Diversity and Business
Globalization and Business
Technology and Business
Ethics and Corporate Governance
New Employment Relationships
Summary and Application
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Part 2: Individual Behaviors and Processes in Organizations
Chapter 3: Individual Differences
People in Organizations
Personality and Individual Behavior
Other Important Personality Traits
Intelligence
Learning Styles
Summary and Application
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Chapter 4: Individual Values, Perceptions, and Reactions
Attitudes in Organizations
Values and Emotions in Organizations
Perception in Organizations
Stress in Organizations
Summary and Application
Discussion Questions
Understand Yourself
Group Exercise
Endnotes
Chapter 5: Motivating Behavior
The Nature of Motivation
Need-Based Perspectives on Motivation
Process-Based Perspectives on Motivation
Learning-Based Perspectives on Motivation
Summary and Application
Discussion Questions
Understand Yourself
Group Exercise
Endnotes
Chapter 6: Motivating Behavior with Work and Rewards
Job Design in Organizations
Employee Participation and Empowerment
Flexible Work Arrangements
Goal Setting and Motivation
Performance Management
Individual Rewards in Organizations
Summary and Application
Discussion Questions
Understand Yourself
Group Exercise
Endnotes
Part 3: Social and Group Processes in Organizations
Chapter 7: Groups and Teams
Types of Groups and Teams
Group Performance Factors
Creating New Groups and Teams
Managing Teams
Emerging Team Opportunities and Challenges
Summary and Application
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Chapter 8: Decision Making and Problem Solving
The Nature of Decision Making
The Rational Approach to Decision Making
The Behavioral Approach to Decision Making
Group Decision Making in Organizations
Creativity, Problem Solving, and Decision Making
Summary and Applications
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Chapter 9: Communication
The Communication Process
Communication Skills
Communication Media
Organizational Communication
Summary and Application
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Chapter 10: Managing Conflict and Negotiating
The Nature of Conflict
Interpersonal Conflict Management Strategies
The Conflict Process
The Negotiation Process
Summary and Application
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Part 4: Leadership and Influence Processes in Organizations
Chapter 11: Traditional Leadership Approaches
The Nature of Leadership
Early Approaches to Leadership
The Emergence of Situational Leadership Models
The LPC Theory of Leadership
The Path-Goal Theory of Leadership
Vroom's Decision Tree Approach to Leadership
Summary and Application
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Chapter 12: Contemporary Views of Leadership in Organizations
Contemporary Situational Theories
Leadership through the Eyes of Followers
Alternatives to Leadership
The Changing Nature of Leadership
Emerging Issues in Leadership
Summary and Applications
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Chapter 13: Power, Influence, and Politics
Power in Organizations
Using Power
Influence in Organizations
Organizational Politics
Impression Management
Summary and Application
Discussion Questions
Develop Your Skills Exercise
Group Exercise
Endnotes
Part 5: Organizational Processes and Characteristics
Chapter 14: Organizational Structure and Design
Elements of Organizational Structure
Determinants of Organizational Structure
Types of Organizational Structures
Contemporary Issues in Organizational Structure
Summary and Application
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Chapter 15: Organizational Culture
The Meaning and Determinants of Organizational Culture
Cultures of Conflict and Cultures of Inclusion
Effects of Technology and Innovation on Culture
Managing Organizational Culture
Summary and Application
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Chapter 16: Organization Change and Change Management
Forces for Change
Processes for Planned Organization Change
Organization Development
Resistance to Change
Managing Successful Organization Change and Development
Organizational Learning
Summary and Application
Discussion Questions
Understand Yourself Exercise
Group Exercise
Endnotes
Name Index
Company Index
Subject Index