PRODUCT RETURNS PROCESSING: AN EXAMINATI
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James R. Stock; Jay P. Mulki
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Article
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2009
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Wiley (John Wiley & Sons)
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English
β 237 KB
Few research studies have published specific empirical data regarding the reverse logistics practices of companies. This multiβstage study employed interviews, site visits, and a mail survey to collect responses from 230 members of the Warehousing Education and Research Council (WERC) regarding thei