Section One: STRATEGY, PRODUCTS, AND CAPACITYChapter 1: IntroductionChapter 2: StrategyChapter 3: Design of Products and ServicesChapter 4: Project ManagementChapter 5: Strategic Capacity ManagementChapter 6: Learning CurvesSection Two: MANUFACTURING AND SERVICE PROCESSESChapter 7: Manufacturing ProcessesChapter 8: Facility LayoutChapter 9: Service ProcessesChapter 10: Waiting Line Analysis and SimulationChapter 11: Process Design and AnalysisChapter 12: Six Sigma QualityChapter 13: Statistical Quality ControlSection Three: SUPPLY CHAIN PROCESSESChapter 14: Lean Supply ChainsChapter 15: Logistics, Distribution, and TransportationChapter 16: Global Sourcing and ProcurementSection Four: SUPPLY AND DEMAND PLANNING AND CONTROLChapter 17: Enterprise Resource Planning SystemsChapter 18: ForecastingChapter 19: Sales and Operations PlanningChapter 20: Inventory ManagementChapter 21: Material Requirements PlanningChapter 22: Workcenter SchedulingChapter 23: Theory of ConstraintsSection Five: SPECIAL TOPICSChapter 24: Health CareChapter 25: Operations ConsultingAPPENDICESAppendix A: Linear Programming Using the Excel SolverAppendix B: Operations TechnologyAppendix C: Financial AnalysisAppendix D: Answers to Selected ProblemsAppendix H: Uniformly Distributed Random DigitsAppendix I: Interest TablesPHOTO CREDITSNAME INDEXSUBJECT INDEX