Once More With Feeling: Ethnographic Reflections on the Mediation of Tension in a Small Team of Call Centre Workers

✍ Scribed by Matthew J. Brannan

• Book ID: 111061699
• Publisher: John Wiley and Sons
• Year: 2005
• Tongue: English
• Weight: 103 KB
• Volume: 12
• Category: Article
• ISSN: 0968-6673
• DOI: 10.1111/j.1468-0432.2005.00282.x