On becoming a process-enabled organization: How to seed a culture of quality in a postacquisition environment
✍ Scribed by Charles Parker
- Publisher
- Wiley (John Wiley & Sons)
- Year
- 2010
- Tongue
- English
- Weight
- 151 KB
- Volume
- 29
- Category
- Article
- ISSN
- 1932-2054
No coin nor oath required. For personal study only.
✦ Synopsis
Abstract
Misaligned processes and disparate cultures can plague M&As for years after the deals close. As this case study illustrates, a practical yet inexpensive approach can drive process improvement and quality in a transition‐weary, cost‐wary organization through organic bottom‐up and top‐down change. The author discusses a model of process evolution in organizations and the potentially disruptive effect of M&As, particularly successive deals. He then describes a relatively simple statistical method for assessing process quality; its successful application in a postacquisition environment; and organizational considerations, including influence models and the role of sponsors and champions, for shepherding an organization toward greater process quality and rigor. © 2010 Wiley Periodicals, Inc.