Office automation in British rail — On delivering value to end users
✍ Scribed by Michael G. Ferrand; Neil Fairhead
- Publisher
- Elsevier Science
- Year
- 1984
- Tongue
- English
- Weight
- 999 KB
- Volume
- 7
- Category
- Article
- ISSN
- 0378-7206
No coin nor oath required. For personal study only.
✦ Synopsis
The development of a strategy for office automation within a large organisation is described. The process begins with the analysis of the existing office workers', some 25,000 staff. This analysis was used to identify potential benefits and target areas for office technology.
The paper then describes the concepts used to think through the application of office automation, These were combined with the Corporation's business strategy to produce the strategy for office automation.
This strategy was based on using office automation to help organisational change, particularly in the three key areas identified by the Corporation's top management.
Also described in the article is an approach to identifying information requirements and separately. some comments on the training and education required.