𝔖 Bobbio Scriptorium
✦   LIBER   ✦

NSF under fire in survey of customer satisfaction

✍ Scribed by Smaglik, Paul


Book ID
109826121
Publisher
Nature Publishing Group
Year
1999
Tongue
English
Weight
146 KB
Volume
402
Category
Article
ISSN
0028-0836

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Customer satisfaction is a key dimension driving business outcomes and performance of processes in service and product organizations. Measuring customer satisfaction is typically based on self‐declared or interview‐based questionnaires where users or consumers are asked to express opinions on statem