✦ LIBER ✦
Norman Regional Hospital's magnetic culture attracts employees, pleases customers, and keeps the business healthy
✍ Scribed by Shockey, Carolyn
- Publisher
- John Wiley and Sons
- Year
- 2006
- Tongue
- English
- Weight
- 294 KB
- Volume
- 25
- Category
- Article
- ISSN
- 1531-1864
No coin nor oath required. For personal study only.
✦ Synopsis
Abstract
Normal Regional Hospital envisioned a new culture rooted in the premise that satisfied employees drive patient and physician satisfaction, which leads to business health. The five‐year culture transformation—a broad catalyst for changes in processes, programs, and relationships across the hospital—has benefited all stakeholders and is proving to be a robust model for managing a successful business. © 2006 Wiley Periodicals, Inc.