✦ LIBER ✦
Non-parametric modelling of time-varying customer service times at a bank call centre
✍ Scribed by Haipeng Shen; Lawrence D. Brown
- Publisher
- John Wiley and Sons
- Year
- 2006
- Tongue
- English
- Weight
- 539 KB
- Volume
- 22
- Category
- Article
- ISSN
- 1524-1904
- DOI
- 10.1002/asmb.618
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