Nicholas Imperato, Oren Harari,Editors, ,Jumping the Curve: Innovation and Strategic Choice in an Age of Transition (1994) Jossey-Bass Publishers,San Francisco 324 + xxii.

Jumping the curve: Innovation and strate

Jumping the curve: Innovation and strategic choice in an age of transition, by Nicholas Imparato Oren Harari. (1994). San Francisco: Jossey-Bass. 324 pp

✍ Alan Clardy 📂 Article 📅 1997 🏛 John Wiley and Sons 🌐 English ⚖ 253 KB

## Certain recurring themes form what is now the prevailing wisdom based on these various references. First, because of globalization and technolou, the competition for customers is growing increasingly intense. Second, only those firms that can generate the outcomes of superior customer service w