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Line subscribers who tried contacting VIL through its toll-free number found that it was nearly impossible to reach a customer service representative.Those who did reach a representative were not given an opportunity to dispute the charges or explain why they thought the billing was in error. In fact, Integretel representatives falsely insisted that, regardless of the explanation, line subscribers are responsible for the charges for videotext accessed over their telephone lines.
In all, the FTC received nearly 600 consumer complaints about VIL in just a matter of days, beginning 18 September 2000, resulting in the staff's investigation. Through the complaint announced today, the Commission is seeking injunctive and other ancillary relief, including consumer redress, disgorgement and restitution to prevent and remedy the violations alleged. This may include refunding money that consumers paid to the company and its principals and disgorgement of ill-gotten gains, along with any additional relief a court deems proper.
E Ed di it to or r' 's s N No ot te e: : The Commission files a complaint when it has "reason to believe" that the law has or is being violated, and it appears to the Commission that a proceeding is in the public interest. A complaint is not a finding or ruling that the defendants have actually violated the law.The case will be decided by the court in which it was filed.
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