## Abstract This paper presents an overview of the new issues and research opportunities related to four service operations design topicsβthe design of retail and eβtail service processes, design of service processes involving waiting lines and workforce staffing, service design for manufacturing,
New issues and opportunities in service design research
β Scribed by Rohit Verma; James Fitzsimmons; Janelle Heineke; Mark Davis
- Publisher
- Elsevier Science
- Year
- 2002
- Tongue
- English
- Weight
- 37 KB
- Volume
- 20
- Category
- Article
- ISSN
- 0272-6963
No coin nor oath required. For personal study only.
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