β Scribed by Annick L. van den Beukel; Eric Molleman
No coin nor oath required. For personal study only.
For many organizations it has become essential to utilize the available production resources in a flexible and efficient manner. Flexibility seems to no longer be a matter of choice but of necessity. This article focuses on one form of flexibility, namely the extent to which employees are multifunctional or functionally flexible in an organization. It presents a pilot study of 10 organizations in which not only the motives for implementing multifunctionality (the driving forces) are assessed, but also the constraining factors. In the sample it was found that multifunctionality is considered essential, in particular when organizations operate in a volatile and uncertain market. However, the implementation of multifunctionality may be limited in practice due to such factors as the costs of training and employees' preferences and abilities.
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