MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center

✍ Scribed by Dudin, Sergey; Kim, Chesoong; Dudina, Olga

• Book ID: 118733641
• Publisher: Elsevier Science
• Year: 2013
• Tongue: English
• Weight: 778 KB
• Volume: 40
• Category: Article
• ISSN: 0305-0548
• DOI: 10.1016/j.cor.2013.01.023