Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.

✍ Scribed by Hong, Ying; Liao, Hui; Hu, Jia; Jiang, Kaifeng

• Book ID: 120673558
• Publisher: American Psychological Association
• Year: 2013
• Tongue: English
• Weight: 347 KB
• Volume: 98
• Category: Article
• ISSN: 0021-9010
• DOI: 10.1037/a0031666