Microsoft Voice and Unified Communications

✍ Scribed by Schurman, Joe

• Publisher: Addison-Wesley Professional
• Year: 2008
• Tongue: English
• Leaves: 287
• Category: Library

✦ Synopsis

"Microsoft Voice and Unified Communicationsis essential reading for anyone using-or considering-Microsoft's range of VoIP options, from consumers to small business owners to enterprise customers."--Xuedong Huang,General Manager, Microsoft Research Communications, Innovation Center"Joe Schurman has captured the essence of Microsoft's vision and implementation in the areas of Voice and Unified Communications. This is an important book for those interested in connecting the dots between the present and the future in human communications and understanding why things are evolving in that way." --Gurdeep SinghPall,Microsoft Corporate Vice President, Unified Communications GroupMicrosoft(R)Voice and Unified Communicationsis a book that provides insight into Microsoft's Voice and Unified Communications portfolio of products and services related to Microsoft Windows Live, Microsoft Response Point, and the Microsoft Unified Communications platform.Here's What You'll Find Inside. . .- Microsoft's vision of voice products and services for consumer, small/medium businesses, and enterprise organizations including a foreword by Gurdeep Singh Pall, Microsoft Corporate Vice President, Unified Communications Group, and commentary by Xuedong Huang, General Manager of the Microsoft Research Communications Innovation Center. - Technical guidance and information related to Microsoft Windows Live, Microsoft Response Point, and the Microsoft Unified Communications platform, including the newly released Microsoft Office Communications Server 2007 R2. - Sales guidance for selling Microsoft voice solutions in the SMB and Enterprise markets. - Examples of customized Microsoft voice and unified communications applications. - Overview of Microsoft voice and unified communications security. - Latest Microsoft voice and unified communications research and development. - Understanding of voice, unified communications, and telephony concepts and terms as well as the history and evolution of communications technology.

✦ Table of Contents

Contents......Page 8
Foreword......Page 14
Preface......Page 16
Acknowledgments......Page 18
About the Author......Page 21
Telephony Revolution......Page 22
Telephony Evolution......Page 26
SIP'ing VoIP......Page 29
The Presence of SIP......Page 31
The Battle for Voice Quality......Page 33
Voice Protocols and Codecs......Page 36
Securing Voice Communications......Page 37
The Microsoft Vision of Software-Powered Voice......Page 38
Chapter 2: Consumer Voice Communications with Windows Live......Page 40
Setting Up a Windows Live Messenger Account......Page 42
Signing Up for VoIP Service......Page 44
Adding Contacts......Page 46
Communicating with a Contact......Page 48
Collaborating Using Microsoft Messenger for Mac......Page 53
Windows Live Call Voice Architecture......Page 56
Chapter 3: Small Business Voice Communications with Microsoft Response Point......Page 58
Microsoft Response Point Hardware......Page 59
D-Link VoiceCenter......Page 60
Syspine Digital Operator Phone System......Page 63
Aastra AastraLink RP......Page 65
Microsoft Response Point Base Unit Software......Page 69
Microsoft Response Point Administrator......Page 71
Microsoft Response Point Assistant......Page 72
Microsoft Response Point Internet Telephony Service Providers......Page 75
Innovative Microsoft Response Point Features......Page 77
Response Point and Small Business Server Integration......Page 81
Quintum Response Point Gateways......Page 83
Evangelyze Communications SmartVoIP......Page 84
Step 1—Purchase a Response Point System......Page 85
Step 2—Configure Microsoft Response Point Hardware......Page 86
Step 3—Configure Response Point Software......Page 87
Step 4—Configuring Phones, Users, and Features......Page 88
Step 5—Testing Response Point Features......Page 93
My Personal Response Point Response......Page 103
Microsoft's Internal Perception of Microsoft Response Point......Page 104
Chapter 4: Enterprise Voice with Microsoft Unified Communications......Page 106
From RTC to UC......Page 109
Office Communications Server Editions......Page 110
Microsoft Office Communicator......Page 129
Office Communicator (PC Edition)......Page 130
Office Communicator Attendant Console......Page 134
Office Communicator Web Access......Page 135
Group Chat Client......Page 136
Office Communicator Mobile......Page 137
Office Communicator Phone Edition......Page 138
Microsoft Messenger for Mac OS X......Page 139
Microsoft Offce Live Meeting......Page 142
Microsoft Exchange Server......Page 143
Unified Messaging......Page 144
Microsoft Office Live Meeting and Communicator Integration......Page 147
Microsoft Exchange Server Push E-mail for Outlook Mobile......Page 149
Microsoft Unified Communications Devices......Page 150
Microsoft Entourage 2008 for Mac OS X......Page 152
Microsoft Exchange E-mail for the Apple iPhone......Page 153
The Microsoft Unified Communications Vision......Page 155
Chapter 5: Simply Speaking: The Integration of Speech Recognition with Voice and Unified Communications......Page 156
The Vision of Speech within Microsoft's VoIP Products and Services......Page 157
Microsoft Office Communications Server Speech Integration......Page 158
Microsoft Response Point and Speech Recognition......Page 161
The Future of Speech with Voice-Enabled Applications......Page 164
Microsoft Office and Voice......Page 166
Microsoft Office SharePoint Server......Page 173
Microsoft Office Outlook......Page 174
Microsoft Unified Communications and Microsoft Office "Better Together" Videos......Page 181
Microsoft Office Communications Server Customization......Page 182
Office Communications Server 2007 SDK......Page 183
Unified Communications Managed API SDK......Page 184
Microsoft Office Communicator Customization......Page 188
Office Communicator Automation API......Page 189
Microsoft Office Communicator Tabs......Page 190
Unified Communications AJAX SDK......Page 192
Microsoft Office Live Meeting Customization......Page 195
Live Meeting Portal API......Page 196
Exchange Web Services for Unified Communications......Page 197
Exchange Server Unified Messaging Web Service......Page 199
Custom Speech Development......Page 200
Developer Resources......Page 201
Voice and UC Security Threats......Page 202
Voice and Unified Communications Security Solutions......Page 204
Providing a Secure Platform Architecture......Page 205
Instant Messaging Filtering......Page 216
Industry-Recognized Voice Security Products......Page 218
Chapter 9: How to Sell Voice and Unified Communications......Page 222
Know the Lingo......Page 223
Understand the Voice and UC Competitive Landscape......Page 224
Microsoft Versus Cisco......Page 227
Microsoft Versus IBM......Page 230
Microsoft Versus Nortel, Avaya, Siemens, and NEC......Page 232
Microsoft Versus the SMB VoIP Competition......Page 234
Step 1—Become a Microsoft Partner......Page 236
Step 2—Engage with Microsoft......Page 238
Step 3—Differentiate Yourself......Page 239
Introducing the UC 1-2-3 Methodology......Page 241
UC 1-2-3 Business Plan......Page 242
Microsoft Response Point 1-2-3......Page 249
Sales Summary......Page 250
Virtualizing Microsoft Unified Communications......Page 252
Virtualizing Microsoft Response Point......Page 256
The End of Telephony-Based Hardware......Page 259
The Partner Opportunity for Voice Software Services......Page 262
Virtual Resources......Page 264
Appendix A: Closing Comments and Resources......Page 266
Resources......Page 268
B......Page 270
C......Page 271
E......Page 272
J-K......Page 273
M......Page 274
O......Page 276
Q......Page 277
S......Page 278
T......Page 280
V......Page 281
W-X-Y-Z......Page 282