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Measuring Referrals: The Use of Paraprofessionals at the Reference Desk

✍ Scribed by Debbi Dinkins; Susan M. Ryan


Book ID
113413155
Publisher
Elsevier Science
Year
2010
Tongue
English
Weight
335 KB
Volume
36
Category
Article
ISSN
0099-1333

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Sojourn time variance is widely used as an indication of queue unfairness. We demonstrate that this quantity has a disadvantage, since it is not local to the busy period in which it is measured. We show that RAQFM, a recently proposed queue fairness metric, does possess such a locality property.