✦ LIBER ✦

Measuring Patient-Perceived Hospital Service Quality: Validity and Managerial Usefulness of HCAHPS Scales

✍ Scribed by Westbrook, Kevin W.; Babakus, Emin; Grant, Cori Cohen

Book ID: 127036690
Publisher: Haworth Press Inc
Year: 2014
Tongue: English
Weight: 215 KB
Volume: 31
Category: Article
ISSN: 0735-9683
DOI: 10.1080/07359683.2014.907114

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Measuring customer perceived online serv

Measuring customer perceived online service quality: Scale development and managerial implications

✍ Yang, Zhilin; Jun, Minjoon; Peterson, Robin T. 📂 Article 📅 2004 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 152 KB

A reliable and valid measurement scale f

A reliable and valid measurement scale for the perceived service quality of banks

✍ Bahia, Kamilia; Nantel, Jacques 📂 Article 📅 2000 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 114 KB

Measuring service quality of banks: Scal

Measuring service quality of banks: Scale development and validation

✍ Osman M. Karatepe; Ugur Yavas; Emin Babakus 📂 Article 📅 2005 🏛 Elsevier Science 🌐 English ⚖ 255 KB

Validity of the Hospital Anxiety and Dep

Validity of the Hospital Anxiety and Depression Scale for Use With Patients With Noncardiac Chest Pain

✍ Petra M.J.C. Kuijpers; Johan Denollet; Richel Lousberg; Hein J.J. Wellens; Harry 📂 Article 📅 2003 🏛 American Psychiatric Publishing Inc 🌐 English ⚖ 109 KB

Patient's Communication Perceived Self-e

Patient's Communication Perceived Self-efficacy Scale (PCSS): Construction and validation of a new measure in a socio-cognitive perspective

✍ Capone, Vincenza; Petrillo, Giovanna 📂 Article 📅 2014 🏛 Elsevier Science 🌐 English ⚖ 545 KB

714 - Validity, reliability and relation

714 - Validity, reliability and relationship to service use and cost of the hoNOS outcome measure scale in adult psychiatric and psychogeriatric services

✍ Judith D. Hope; Nicholas A. Keks; Tom Trauer 📂 Article 📅 1997 🏛 Elsevier Science 🌐 English ⚖ 113 KB