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Measuring aggregate process performance using AHP

✍ Scribed by Frances X Frei; Patrick T Harker

Book ID
104339787
Publisher
Elsevier Science
Year
1999
Tongue
English
Weight
89 KB
Volume
116
Category
Article
ISSN
0377-2217

No coin nor oath required. For personal study only.

✦ Synopsis

When one undertakes a benchmarking study, it is quite typical to collect performance data on a set of business processes from a variety of organizations. While one can compare eciency on a process-by-process level, how can one compare the overall eciency of one organization versus another using this process-level data? This note presents a methodology that combines tournament ranking and Analytic Hierarchy Process (AHP) approaches to create a ranking scheme that deals explicitly with missing data and ties in the tournament scheme.

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