๐”– Bobbio Scriptorium
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Measurement for improvement: getting one to follow the other

โœ Scribed by I. Scott; G. Phelps

Book ID
109003623
Publisher
John Wiley and Sons
Year
2009
Tongue
English
Weight
139 KB
Volume
39
Category
Article
ISSN
1444-0903

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## Abstract Much has been written about the remarkable turnaround at Continental Airlines under Gordon Bethune and Greg Brenneman during the 1990s. But much can still be learned from the experience. This article reviews the general components of the turnaround plan at Continental Airlines; briefly